Computer Maintenance Service Agreements

 

  • High Quality Service Delivery
     
  • Maximum Up Time for Mission Computers
    and
    Networks
  • Muti-Agreement
    Discounts
  • Hardware and Software
    Support
  • Multi-Vendor Support
  • Peripheral & Printer Support
     
  • On-Site Preventative Maintenance Visits

Guard against downtime with a Maintenance Agreement for your Servers, Networks, printers and desktop workstations from S.E.A.D.S.

Be Prepared for Downtime
Keep your network and systems operational with technicians, parts and all the resources necessary standing by to respond quickly. Similar to an insurance policy we will be standing by to keep your computers, peripherals and networks running smoothly. Don't wait until there is a problem; be prepared now with a service agreement that includes all parts and labor. Looking for a technician when you have a problem is not the smartest thing to do when your running a business and downtime is expensive. S.E.A.D.S. offers on-site nationwide service throughout North America. Maintenance service programs for 15,000 computer products.

Fixed Monthly Cost
For a fixed monthly fee we repair problems that come up with any covered software or hardware. Our program includes a fixed monthly amount that includes the cost of parts, labor and support. Certified exact replacement or upgraded parts are used in all systems.

When you need service you call directly to S.E.A.D.S.'s Support Center were your call is answered directly by a call coordinator. Our standard plan guarantee's you'll talk to a technician within 30 minutes and he'll be at your office no later than 4 hours from the time a technician is dispatched. This service includes all labor, parts and travel. There normally is a minimum of $80 to $100 per month per location.

S.E.A.D.S.'s proprietary call tracking system allows Service Managers to follow the progress of your call until it is resolved. Each step of every call has a built-in time frame for completion of the task which helps them insure your needs are quickly resolved.

Multivendor Computer Support
One vendor, one call. S.E.A.D.S. offers full service and support for thousands of computer products, including systems from Sun, Digital, Hewlett-Packard, IBM, Compaq, and more. Customers can have the convenience and cost savings of dealing with one vendor for all of their information technology products.

 

 

 

 

 

  • On-Site Coverage
  • Remote Diagnostics
  • Hardware and Software
    Support
  • Dedicated Spare Parts
  • Certified Spare Parts
  • On-Site Preventative Maintenance Visits

More than just Multivendor Service on 15,000 different computer products

Choosing S.E.A.D.S. on-site service eliminates the confusion of dealing with several vendors. It increases the confidence that your equipment is supported by experts who know your computer operation, minimizing any costly interruptions to daily operation.

Hundreds of organizations rely on S.E.A.D.S. for comprehensive, focused IT services and support.  As an established high-technology Provider, with an extensive portfolio of services and exceptional engineering experience, S.E.A.D.S. is unmatched when it comes to implementing, maintaining, and optimizing your IT investment. 

We are committed to providing coordinated support across multivendor platforms, technologies, and geographical boundaries. We balance our global reach with close attention to local needs. We are always working to improve operations and keep customer satisfaction high.

Certified Spare Parts
All parts are certified by a support specialist even before they are put in our distribution center ready for your system's needs. When a new client has us support thier server, parts are strategically shipped to one of S.E.A.D.S.s parts distribution centers.

Dedicated Spare Parts
In some cases dedicated spare parts are placed either at the local service center or at the clients site. These parts are used only for that client's equipment. Dedicated spare parts is an option that normally increases the monthly fee and must be specified on the maintenance support agreement.

 

 
  • On-Site Coverage
  • Remote Diagnostics
  • Hardware and Software
    Support
  • Dedicated Spare Parts
  • Certified Spare Parts
  • On-Site Preventative Maintenance Visits

 

We will provide your organization with on-site computer maintenance services at your location, over the telephone and on-line (via direct dial modems) as needed. Support is initiated by you by calling the S.E.A.D.S. Support Center.

Client Requirements
Client needs to notify S.E.A.D.S. immediately upon system failure and is required to give S.E.A.D.S. free access to the equipment subject to clients industrial security rules. Client needs to complete regular back ups of client data, applications and operating system files on the server. Client needs to maintain site environmental conditions and cleanliness, including power connections and data/cable connections

Exclusions from Service Program
S.E.A.D.S. will provide any and all service required to maintain your IT hardware and software, but service beyond the scope of the program is billed in addition to this program.

This program does not cover the installation, setup or troubleshooting of software applications that do not effect the direct operation of the server. Examples of this would be internet browsers, index servers, mail servers, network monitoring software. This program covers failure of basic server operations, which does include disk and tape I/O, network failures isolated on hardware and software listed on the Program.

After Hours Service
We do provide service beyond the hours specified on this Program but service is not guaranteed and is billed in addition to this program.

Ordering Service
With S.E.A.D.S. you hire a company, not just individuals. Our technicians utilize company-wide resources every day to solve the toughest problems. We have an extensive knowledge base of industry best practices that is tailored to provide the best solutions for your computing environment. We have support labs for testing and duplicating problems to help us resolve problems quicker. We have an extensive system for backing up our personnel and call escalation. All costs associated with training and educating a technical staff becomes the responsibility of S.E.A.D.S.. We are financially strong and stand behind everything we do.

The hardware and software must be working properly prior to being covered under this plan. To provide you a quote for this service send us a list of all hardware and software (include manufacturer, model number and configuration) you would like covered. Back to Home

Call: our Service Department at: 1 (954 )689-7573